Coaching Terms & Conditions

1. Your coaching agreement

These terms apply to purchases of private coaching sessions and the Full Coaching Experience. The service description, price, and any written arrangements agreed with you form part of your coaching agreement. A separate agreement expressly accepted by both parties takes priority where it specifically differs from these terms. These terms do not govern retreats, events, or merchandise.

2. What coaching includes

A Private Coaching Session is a stand-alone conversation focused on your current situation, with no commitment to an ongoing program. The Full Coaching Experience includes six private sessions of 60–75 minutes, the six-step Cool Change Method™, light support between sessions, and curated tools and reflection exercises. The full experience is generally planned over 10–12 weeks; the actual schedule is agreed together.

Coaching is a collaborative process for reflection, goal setting, and personal or professional development. It is not psychotherapy, medical care, diagnosis, crisis support, or legal or financial advice. You remain responsible for your choices and actions and should consult appropriately qualified professionals when needed. No specific career, relationship, financial, or other outcome is promised. This does not reduce the Cool Change Guarantee below.

3. Payment and promotional codes

The price and currency displayed at checkout, together with any applicable taxes and discounts shown there, are the amount you authorize. Payments are processed through Stripe. Unless we agree otherwise in writing, payment is due before services begin. These coaching offers do not automatically renew; any installment or recurring arrangement must be separately disclosed and accepted.

If you have a promotional code, enter it in the applicable checkout field and confirm that the discount appears before paying. If a code does not work or the amount is not what you agreed, contact us before completing payment. Any restrictions supplied with the promotion apply.

4. Scheduling and rescheduling

Payment purchases coaching services; it does not by itself reserve a specific appointment. We will agree on appointment times, the meeting format, and any between-session communication arrangements. Please attend on time and contact us as soon as possible if you need to change a session.

Please give at least 24 hours’ notice to cancel or reschedule an appointment. A cancellation or request to reschedule made less than 24 hours before the agreed start time counts as a used session, unless we agree to an exception in writing or applicable law requires otherwise. If we need to change an appointment, it will not count as a used session; we will work with you to arrange another suitable time.

5. The Cool Change Guarantee

For the Full Coaching Experience: if you complete the full six-step experience and do not feel clearer, more grounded, or better equipped to move forward, we will refund the amount you paid for that experience. You do not have to prove anything. To request the refund, email chuck@coolchangepodcast.com and identify your purchase.

This completion-based guarantee applies to the Full Coaching Experience. Other refund requests, including requests for an individual session or an experience ended before completion, are reviewed individually in light of the services already provided, any separate written agreement, and applicable law. Nothing here removes any refund or cancellation rights you have under applicable law.

6. Ending coaching

You may end the coaching relationship by contacting us in writing. We may also end it if coaching is no longer appropriate or we cannot continue providing the agreed service. We will discuss any unused sessions and payment adjustments with you. Ending coaching does not waive your rights under applicable law or a guarantee you have already qualified for.

7. Confidentiality and respectful participation

We treat the content of coaching conversations as confidential. Disclosure may occur with your permission, as required by law or valid legal process, or where reasonably necessary to address a serious risk of harm. Coaching communications do not carry the same legal privilege as communications with a lawyer or licensed therapist.

If another person or organization pays for your coaching, we will agree with you in advance about any information to be shared with them. Neither party may record a session without the other’s prior agreement. Participation should be respectful, and you may decline an exercise or raise a concern at any time.

8. Coaching materials

Materials we provide are for your own personal use in connection with coaching. Please do not sell, publish, or distribute our proprietary materials without permission. You retain ownership of your own writing and other original work. Nothing in these terms restricts your right to share an honest review of your experience.

9. Questions, concerns, and changes

Please contact chuck@coolchangepodcast.com about payment issues, service concerns, or these terms so we can work toward a resolution. This does not restrict your right to seek other remedies available under applicable law.

The version presented when you purchase applies to that purchase unless we both agree to a change. Updates to this page apply to future purchases. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. Nothing in these terms excludes rights or responsibilities that cannot legally be excluded.